Urban Drift Dark Blue Denim Cargo

We hope you like the product you ordered, but if something isn't right, please let us know. 

We feel sorry that you're not 100% satisfied with the items you received, and we gladly accept returns and exchanges for most items in new condition. Before you decide to return or exchange items,please read our return&exchange conditions carefully and make sure the items you want to return meets the following conditions: 

RETURNS & EXCHANGES CONDITIONS:

1.We sincerely hope you are satisfied with your  purchase, however if you change your mind our returns policy offers a full refund or exchange of goods. Items can be returned or exchanged within 14 days of receipt . Note that overdue requests may not be accepted. All returns must be in unworn and original condition with labels attached.

2.We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer

3. Ensure all returned items are well packaged, so as not to be damaged in the post. We recommend all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in return transit.

Please note - the above information relates only to returns on goods purchased through the jimmyluxury.co.uk website, not at any of our physical retail stores.

4.We do not offer Freight To Collect (FTC) service for the packages returned to us.If you return the packages for your own personal reasons, the returns will be made at your own cost. Instead,we are responsible for the cost.

5.We do not accept returned items that were sent back directly without notifying us first.

Step 1: Please email our customer service representatives at official@jimmyluxury.co.uk to get a return authorization and return address, stating your order number and reason for return.

Step 2: After receiving your email with exchange/return request,our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return. 

Return or exchange the item due to sizing issues. Could you please provide me with photos of the product for size measurement? Kindly contact us via email to initiate the process.

If you wish to cancel your order:

(a) You can notify us by email to official@jimmyluxury.co.uk or call us on +442038328202 before we have dispatched the goods to you or For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.

We will NOT accept order cancellation request if the orders have been shipped.


REFUNDS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,within 5-7 business days.

If you haven't received a refund yet,first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at official@jimmyluxury.co.uk
Do not sent it directly to the address on the parcel. Maybe it’s one of the carrier’s transit warehouse,and which is not correct.